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Support

What If I Do Isnt For Me?

We will do everything we can to make your use of I Do enjoyable and painfree. We may grant cancellation requests in certain circumstances but it is at our sole and absolute discretion. We are happy to review all cases where a users is unhappy with our product. We will not offer refunds based on connectivity issues unless the problem is with us.

Please Contact Us if you require further assistance.

Contact Us

Can I Upload Files From My PC?

Yes you can. The website now allows you to upload photos and video directly from your PC. Simply login, head down to the photos section and either drag your files into the area or use the browse button to locate files on your PC.

My Guests Havent Received An Invite

If you have sent your invites out via the app and your guests havent received the invite yet there are a couple of things you can check. If you sent the invites via email you can asks your guests to check their junk mail as it may haven been delivered there by accident. You could also resend the invitation using the app making sure that you double check the email is correct.

When inviting via Facebook the users you selected are actually tagged in the post you created. If the user has not been notified or the post has not appeared on their stream then it might be due to their privacy settings.

Orders

Where's My Stuff

The majority of parcels arrive on time and without incident. There are times where a package may show as delivered but you dont have your parcel.

If the tracking information is showing your package as delivered but you dont have it then:

- Check if someone else in your household has accepted the package.
- Have a look around to see if the courier left the package in a safe place or with a neighbour.
- Contact the courier if there is no sign of the package.

Tracking Packages

After an order has been dispatched tracking details will become available. Depending on the shipping option you selected at checkout, tracking might be available. If your package has a tracking number this will be available on your order summary screen where you can click on the link to view the tracking information.

Returns

Print orders are done on a "per user" basis and to the users own preferences, because of this all of our print orders are non-refundable unless a printing error has occured. If a printing error has occured simply send us details of your order with a photo showing the error and we will be happy to refund your order.

UK Deliveries

For the United Kingdom there are two main delivery options available.

  • - 2nd Class Royal Mail
  • - Royal Mail Tracked 24hr

2nd Class Royal Mail
This costs £4.99 per order and has a typical delivery time of 3 - 5 business days after dispatch.

Royal Mail Tracked 24hr
This costs £8.00 per order and has a typical delivery time of 1 business day after dispatch. This is a tracked service.

International Deliveries

For Internation deliveries the options vary depending on the country of origin.

Europe
For European countries such there is a European Postal Service option available. This has a cost of between £8.28 and £10.97 per order and has a typical delivery time of 3 - 5 business days after dispatch.

Australia
For Australia there are two main delivery options available.

  • - Express Post
  • - Standard Post Tracked

Express Post
This costs £7.66 per order and has a typical delivery time of 3 - 5 business days after dispatch.

Standard Post Tracked
This costs £10.49 per order and has a typical delivery time of 1 business day after dispatch. This is a tracked service.

Canada
For Canada there is a International Postage Service option available. This has a fixed cost of £16.93 per order and has a typical delivery time of 3 - 5 business days after dispatch.

United States
For the United States there are two main delivery options available.
  • - UPS
  • - UPS 2 Day

UPS
This costs £6.32 per order and has a typical delivery time of 3 - 5 business days after dispatch.

UPS 2 Day
This costs £13.00 per order and has a typical delivery time of 2 business days after dispatch. This is a tracked service.

Other

Payment Methods

We use PayPal because it is the most secure way to pay online. They use advanced encryption to make sure all of your details are safe and secure.

If you wish to know more about PayPal please visit the PayPal help section here.